WATER RATE INCREASE NOTICE​!
water_rate_increase_truby_2023_-_2024.pdf

POLICIES & RATES
EFFECTIVE NOVEMBER 1, 2023​

NEW SERVICES
Application for new service can be made in person or online at www.trubyinc.com.  Any meter installation, tap fees, service charges and/or deposits are due at the time the application is made. We require a photo ID and proof of residency for the parcel water is being established.

APPLICATION FEE/CUSTOMER DEPOSITS
At the time of application for service is made, the customer shall pay a security deposit and application fee as follows: 

• Application Fee $ 25.00
• Renter/Property Mgt $150.00
• Owner Deposit $100.00

DISCONNECTION OF SERVICE
When moving a final reading is performed on the day you vacate the property, and the meter is locked to ensure no water usage is charged to you after this date.   The final usage reading will be deducted from your deposit on file and a check will be mail to you for the difference.  Please set up a disconnect date the week before you move out and give us a forwarding address.

For Emergency Service
After hours and weekends
Please call
470-725-5621

PAST DUE ACCOUNTS
If payment is not received in full by the last day of the month, the greater of $5.00 or 10% of the balance will be added to your account.  

If payment is not made in full by the following read date or surpasses your deposit on file, a $75.00 fee will be added to your account, on top of the late charges and your meter will be locked.  The account will need to be paid in full to have meter unlocked.  Additional deposit may be required if habitual disconnection occurs.

OTHER CHARGES & FEES
Reconnect/Lockdown Fee ------- $ 75.00
Meter Tampering Fee  ------- $ 300.00
Lock Tampering Fee  ------- $ 150.00
Meter Removal/Reinstall Fee  ------- $ 400.00
Returned Check Fee  ------- $ 35.00
Credit Card Declined Fee  ------- $ 35.00
Illegal Water Usage Fee  ------- $ 100.00
Trip Charge  ------- $ 25.00

WATER METER CONNECTION FEES
Consumers subscribing to water service at a location lacking a metered connection will pay $3700.00 connection fee, plus deposit and application fee.  If the connection requires boring under roads or driveway, etc., there will be additional charges incurred.
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WATER BASE RATES
The Water Base Rate (BR) is billed to all accounts each month regardless of water consumption and includes up to 2000 gallons of water. 

WATER CONSUMPTION CHARGES
0 to 2000 Gallons ------- $48.50/month (BR)
2001-3000 Gallons  ------- BR + .0090/Gallon
3001-5000 Gallons  ------- BR + .01025/Gallon
5001-8000 Gallons  ------- BR + .01130/Gallon
8001+ Gallons  ------- BR + .01670/Gallon

LEAK WAIVER
Customers can receive help on a high-water bill due to a leak on the customer’s side of the meter no more than once every five (5) years (rolling five-year timeframe starting from the date of the last leak adjustment the customer received).  Repairs must be taken care of in the first 10 days after the leak is detected. The adjustment covers one (1) billing period.

A leak is considered an unintentional water loss caused by broken or damaged plumbing fixtures, pipes, or irrigation equipment at a customer’s residence. 

Leak adjustment refers to ONLY the water volume above the customer’s average bill. The additional volume will be billed at the rate A&A Water pays.  Customer must submit in writing a copy of repairs completed by a licensed plumber with the State of Georgia to be considered for a bill adjustment.
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PAYMENTS

• We except credit cards, cash, check or money orders •
• Pay on our online portal as a one-time express or reoccurring payment with your checking or credit card information •
• Mail check or money order to PO Box 1216, Cumming, GA 30028 •
• Pay at our office located at 111 Industrial Park Blvd., Cumming, GA 30040 •
• Night & weekend payments by check or money order can be placed in the night deposit box located outside our office •
• No payments are taken over the telephone

​Your monthly mailed or emailed bill will be the only statement you will receive. If you do not receive your bill, it is your responsibility to contact our office for any amount you may owe. Your meter is always read the first week of the month, and due the last day of the month for the previous month’s usage. If your bill is not paid by the last day of the month and a late fee charged. Water will be disconnected without notice if account becomes two months due or over the deposit on file. ​

ONLINE PAYMENT & CUSTOMER PORTAL INFORMATION
https://truby.secure.munibilling.com/​
Go Green and have your bill sent to you electronically through your online portal.

• Pay your bill •
• Review billing, payment, and usage history •
• View your current balance • Change your bill delivery preferences •
• Submit customer service requests

To login to your account, go to the customer portal and click Create Account. You will need an email address, your account number, and the access code printed on the left-hand bottom of your remittance stub of your invoice. •

• You do not need to create an account in the customer portal to make online payments. •
• Per transaction fee:

Credit/debit card: $1.50 for payments up to $50.00, 3.5% of charge over $50.00 and ACH check payments are $1.00 each.

ADDITIONAL WATER METER INFORMATION
The property owner must provide their own cutoff valve. Using the turn off at the meter is not permitted and could result in meter tampering charge.